For questions or issues related to our site, please feel free to contact us by email at
or by phone at (619) 696-0364. Email is always the best way for us to address any of your questions but we will gladly field your calls during our office hours. We are available Monday through Friday from 10:00 am to 5:00 pm pacific standard time. In the event that you cannot reach us, please leave a voicemail and we will call you back at our earliest convenience.
FAQ'S
What forms of payment do you accept?
For our online purchases we accept Visa, MasterCard, and American Express. No COD's please. Under special circumstances, we can accept other forms of payment. Please contact us for further information at
.
What are your methods of shipment?
Lucky Dog ships globally through UPS and USPS. Orders generally ship between 1 and 10 business days after being placed. Should you need alternate or expedted service, updated tracking information or have general questions about shipping, please feel free to contact us at .
How can I stay in the Lucky Dog loop?
You and your pet can stay up on all things Lucky by joining our mailing list and filling out an account profile. This way you can always be informed about online specials, sales, and events for you and your lucky dog. Just click on Join Our List for more information!
I'm having trouble sizing my pet. What Should I do?
Try visiting the Fitting Room. There are multiple sizing charts and dog measurement techniques to help ensure accuracy in sizing. If you have further questions, try contacting us at .
Where are you located?
We are located in the heart of downtown San Diego's Gaslamp Quarter at 415 Market Street between Fourth and Fifth Avenues. We are open seven days a week, Sunday through Thursday from 11:00 am - 7:00 pm and Friday and Saturday from 11:00 am - 9:00 pm. So stop by and check us out!
I am a representative of the media. How can I inquire about Lucky Dog?
If you would like to make a press inquiry, click here and you will be linked to a brief contact information form. We will review your information and contact you at our earliest convenience.
I am a Vendor who would like to inquire about Lucky Dog carrying my line of merchandise. How should I go about getting into contact with you?
All vendor inquiries can be addressed by dropping us an e-mail at .
